Refund Policy

1. Our quality commitment

We aim to deliver work that meets the project brief as agreed at the start of every engagement. The revision process exists to ensure that outcome. If the work does not meet the agreed brief after revision rounds have been used, we will address it.

2. Eligible refund situations

A refund request may be considered in the following circumstances:

• The delivered work materially fails to address the brief as originally submitted by the Client.
• AgencyInnov is unable to complete the project due to circumstances on our side.
• The project has not begun because the Client has not submitted their brief within 30 days of purchase.

3. Non-refundable situations

Refunds will not be issued in the following circumstances:

• The Client has changed the scope or goals of the project after work has begun.
• All included revision rounds have been used and the Client remains dissatisfied with work that addresses the original brief.
• Delays were caused by the Client failing to provide required access, materials, or feedback in a timely manner.
• The Client has published or used the delivered materials.

4. How to request a refund

Email support@agencyinnov.com within 14 days of final delivery, including: your order reference number, a clear description of how the delivered work fails to meet the agreed brief, and relevant documentation. We respond within five business days.

5. Partial refunds

Where only part of a multi-deliverable order fails to meet the agreed brief, a partial refund proportional to the affected component may be issued at our discretion.

6. Processing

Approved refunds are processed through Stripe and typically appear within 5-10 business days depending on your card issuer.