How and when your deliverables are provided.
All AgencyInnov services are delivered digitally. There are no physical shipments. Deliverables are sent as digital files (PDF, spreadsheet, document formats) via email to the address provided at checkout.
Work begins within 1-2 business days of receiving both payment confirmation from Stripe and a completed project brief. If the brief has not been received within five business days, we will follow up via email. If no brief is received within 30 days, the order may be subject to the cancellation terms in our Refund Policy.
Each deliverable includes the primary output document, any supplementary files described in the service listing, and revision-ready formats. Monthly services include a report delivered by the fifth business day of the following month.
If an unforeseen delay occurs on our side, we will notify the Client within one business day of identifying the issue and provide a revised timeline. Delays caused by incomplete briefs, slow client feedback, or access issues are outside our control and may affect timelines accordingly.
Delivery questions: support@agencyinnov.com.
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